Privacy Policy

This Privacy Policy primarily applies to information processed in connection with:

• our website;
• product and business enquiries;
• telephone communications;
• WhatsApp communications;
• email communications;
• quotation requests;
• customised product requirements;
• customer support;
• website analytics and technical information;
• reviews and testimonials displayed on the website; and
• other digital interactions with Rashtriya Electrical & Engg. Corporation.

At the present stage, our website does not provide active online forms for Contact Us, Get Quote, Custom Requirement, Review/Feedback or similar enquiries.

Customers and visitors are currently encouraged to contact us through the telephone and email options displayed on the website. WhatsApp may also be used where an official WhatsApp option is displayed.

If website forms or CRM-based enquiry functionality are introduced in the future, this Privacy Policy may be updated accordingly.

When you voluntarily contact Rashtriya Electrical & Engg. Corporation by telephone, WhatsApp, email or another available communication channel, we may receive information such as:

• your name;
• company or organisation name;
• designation;
• telephone or mobile number;
• email address;
• business location or address where required;
• GST or business-related details where necessary for a commercial transaction;
• product name;
• required quantity;
• voltage rating;
• current rating;
• phase;
• mechanical strength or load requirement;
• creepage distance;
• intended application;
• technical standards;
• dimensional requirements;
• required product specifications;
• target or expected price where voluntarily provided;
• drawings, photographs, specifications or other attachments;
• quotation requirements;
• shipping or delivery information; and
• any other information that you voluntarily choose to provide.

You are not required to provide information that is unrelated to your enquiry or business requirement.

Customers may contact us to:

• request product information;
• request a quotation;
• ask about product availability;
• discuss prices;
• enquire about delivery;
• request a customised specification;
• provide technical requirements; or
• discuss other commercial requirements.

For these purposes, customers may communicate with us through telephone, WhatsApp or email where those channels are available.

We may use the information provided to understand the enquiry, identify an appropriate product, prepare or discuss a quotation, communicate technical information, respond to questions and manage the related business communication.

For customised products or technical quotations, customers may voluntarily provide detailed specifications such as voltage, product type, intended application, mechanical strength, creepage distance, phase, current rating, quantity, applicable standards and other relevant requirements.

Submitting or communicating an enquiry does not itself create a binding purchase contract.

When you access our website, certain technical information may be collected automatically by our website hosting, security, analytics, embedded third-party services or related technology systems.

This may include information such as:

• Internet Protocol (IP) address;
• browser type;
• device type;
• operating system;
• referring website or page;
• pages visited;
• date and time of access;
• approximate technical location information derived from network data;
• website interactions; and
• other similar technical or diagnostic information.

This information may be used for website operation, security, troubleshooting, performance monitoring and aggregate website analysis.

We may use information received or collected for purposes such as:

• responding to product enquiries;
• communicating with customers;
• understanding technical requirements;
• preparing and discussing quotations;
• handling customised product requirements;
• providing product and technical information;
• processing and managing business communications;
• providing customer support;
• coordinating orders and deliveries where applicable;
• improving our products and services;
• improving website functionality and user experience;
• analysing website traffic and usage patterns;
• maintaining website and information security;
• identifying and preventing fraud, misuse or unauthorised activity;
• maintaining appropriate business and transaction records;
• complying with legal, accounting, taxation or regulatory requirements; and
• protecting our legitimate legal and business interests.

We aim to use personal information only for purposes connected with the reason for which it was provided or for another purpose permitted under applicable law.

If you contact us by telephone, we may receive your telephone number and any information that you voluntarily provide during the conversation.

Information obtained during telephone communication may be recorded in our internal business records where reasonably necessary for:

• enquiry management;
• quotation preparation;
• order processing;
• customer support;
• follow-up communications; or
• other legitimate business purposes.

We do not recommend communicating unnecessary confidential or sensitive information during a general telephone enquiry.

Our website may provide links or buttons allowing visitors to contact Rashtriya Electrical & Engg. Corporation through WhatsApp.

When you choose to communicate through WhatsApp, the information you send may include:

• your name;
• WhatsApp/mobile number;
• company details;
• product requirement;
• technical specifications;
• photographs;
• drawings;
• documents;
• quotation information; and
• other information that you voluntarily provide.

WhatsApp is a third-party communication service and its own privacy terms and data-processing practices apply to your use of its platform.

Rashtriya Electrical & Engg. Corporation does not control how WhatsApp independently processes information through its service.

Users should avoid sending unnecessary sensitive or confidential information through WhatsApp.

When you contact us by email, we may receive:

• your email address;
• your name;
• company information;
• email subject;
• contents of your message;
• product specifications;
• attachments;
• quotation requirements; and
• other information that you voluntarily provide.

We may retain relevant email communications where reasonably necessary for business correspondence, quotations, orders, customer support, dispute resolution, record keeping or legal requirements.

Like many websites, our website and embedded third-party services may use cookies, browser storage or similar technologies.

These technologies may be used to:

• enable necessary website functionality;
• remember certain visitor preferences;
• improve website performance;
• understand website usage;
• maintain website security; and
• support analytics where implemented.

Some technologies may be necessary for the operation of the website, while others may relate to analytics, embedded content or other non-essential functionality.

Visitors may generally manage or delete cookies and similar storage through their browser settings.

Disabling some cookies or storage may affect certain website features or functionality.

Where consent is required for non-essential cookies or similar technologies, appropriate consent mechanisms should be provided.

Our website hosting and related technical infrastructure may maintain standard server or access logs.

Information contained in such logs may include:

• IP address;
• browser information;
• Internet Service Provider information;
• date and time;
• referring pages;
• exit pages;
• device information; and
• website activity.

Log information may be used for:

• maintaining the website;
• identifying technical problems;
• improving website performance;
• protecting website security;
• preventing misuse; and
• analysing aggregate traffic patterns.

We may use website analytics technologies to better understand how visitors use our website.

Analytics information may help us understand matters such as:

• pages visited;
• traffic sources;
• user interactions;
• device categories;
• general geographic or technical information; and
• website performance.

The Google Reviews widget on this website is provided by SociableKIT. When the widget loads, SociableKIT and its supporting services may receive technical and usage information, including an IP address, browser or device information, the page being visited, interactions and identifiers used to operate or measure the widget. For more information, review the SociableKIT Privacy Policy (opens in a new tab).

The embedded widget also uses New Relic browser monitoring for performance, request and error telemetry. Depending on the widget configuration and browser settings, this may involve page-load and interaction data, browser or device information, approximate region derived from an IP address, and a session identifier stored in the browser. For more information, review New Relic's browser-monitoring security documentation (opens in a new tab).

Where third-party analytics services are used, those providers may process certain technical information according to their own policies and applicable agreements.

Analytics should be configured in a manner consistent with applicable privacy and data-protection requirements.

Our website may display genuine reviews, testimonials or customer feedback obtained from sources such as:

• Google Business Profile;
• IndiaMART;
• customer emails;
• customer-provided documents;
• review screenshots;
• PDF feedback;
• direct customer communications; or
• other legitimate customer-feedback sources.

We do not intend to publish private information such as personal email addresses, private telephone numbers or other unnecessary personal details contained in review evidence.

Where appropriate, review information may be limited to details such as:

• reviewer or customer name;
• company name;
• rating;
• review text;
• review date; and
• public reviewer location where shown by the review source; and
• review source.

Where customer feedback has not already been made publicly available through a third-party review platform, we will endeavour to use such feedback for public promotional purposes only where appropriate permission or another lawful basis exists.

Reviews displayed on our website should not be fabricated or intentionally represented as originating from a platform different from their actual source.

The embedded Google Reviews widget may provide links that allow a visitor to view reviews or submit a review on Google. Any such review is submitted to Google rather than through a form hosted by this website.

Our website may contain links to, embed content from or interact with third-party services such as:

• WhatsApp;
• Google;
• SociableKIT;
• IndiaMART;
• social-media platforms;
• email providers;
• map services; and
• other external websites or services.

The embedded Google Reviews widget is delivered from SociableKIT. Loading or interacting with it connects your browser directly to that third-party service and may also load content or resources associated with Google.

When you leave our website, use a third-party platform or interact with embedded third-party content, that third party's privacy policy and terms may apply.

Rashtriya Electrical & Engg. Corporation does not control the independent privacy practices of third-party platforms.

We encourage users to review the relevant privacy policies of those services.

Independent providers determine their own retention and deletion practices. A request concerning information controlled by a third-party provider may need to be directed to that provider.

We do not intend to sell personal information to advertisers.

We may share or allow processing of information where reasonably necessary for legitimate business operations, requested services, compliance with law or protection of our rights.

Information may, where necessary, be processed by service providers assisting with areas such as:

• website hosting;
• information technology;
• email communication;
• business communication;
• analytics;
• cybersecurity;
• logistics;
• transportation;
• courier services;
• accounting;
• payment processing where applicable; or
• other operational services.

Service providers should receive only information reasonably necessary for the relevant purpose and should be expected to handle it appropriately.

Information may also be disclosed where required or authorised by applicable law, court order, governmental authority, regulatory requirement or other lawful process.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or received and for legitimate business, contractual, accounting, taxation, dispute-resolution, security or regulatory requirements.

For example, business communications relating to quotations, purchases, invoices or technical specifications may need to be retained for an appropriate period as part of our business records.

Where information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

We take reasonable administrative, organisational and technical measures intended to protect personal information against:

• unauthorised access;
• misuse;
• alteration;
• accidental loss;
• unauthorised disclosure; and
• destruction.

However, no website, email system, internet transmission, WhatsApp communication or electronic storage system can be guaranteed to be completely secure.

Visitors and customers should therefore exercise reasonable care when transmitting confidential information electronically.

Subject to applicable law and the circumstances of the processing, individuals may contact us regarding personal information relating to them.

Where applicable, you may request:

• information about personal data being processed;
• correction of inaccurate information;
• completion of incomplete information;
• updating of information;
• deletion or erasure where applicable;
• withdrawal of consent where processing relies on consent; or
• resolution of a privacy-related grievance.

We may need sufficient information to verify your identity and locate the relevant records before acting on a request.

Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal and may not require deletion where retention or processing is otherwise required or permitted by applicable law.

Where permitted, we may communicate with customers or business contacts regarding:

• relevant products;
• company updates;
• product announcements;
• business offers; or
• other promotional information.

Where marketing communication is based on consent or another applicable permission, recipients may request that such promotional communication be stopped.

A request to stop marketing communication does not necessarily prevent communications required for:

• existing enquiries;
• quotations;
• orders;
• payments;
• deliveries;
• customer service;
• contractual matters; or
• legal requirements.

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the content, security, availability or privacy practices of websites or services operated independently by third parties.

Visitors should review the privacy policy of the relevant third party before providing personal information to it.

Some website hosting, communication, analytics, cloud, email or technology service providers may use infrastructure located outside India.

Where personal information is processed or transferred internationally, we will endeavour to handle such processing in accordance with applicable legal requirements and restrictions.

Our website and products are primarily intended for businesses, electrical professionals, utilities, contractors, distributors, industrial customers and other persons involved in legitimate commercial activities.

We do not intentionally seek to collect personal information from children for commercial or marketing purposes.

If we become aware that information relating to a child has been processed in circumstances requiring additional protection or consent, appropriate steps will be taken in accordance with applicable law.

At present, Rashtriya Electrical & Engg. Corporation does not actively collect Contact Us, quotation, custom-requirement, review or feedback information through website submission forms.

Visitors wishing to communicate with us should use the telephone or email contact options currently displayed on the website. WhatsApp may also be used if an official WhatsApp option is displayed.

Website form and CRM functionality may be introduced at a later stage.

If such functionality is activated, this Privacy Policy should be reviewed and updated to clearly explain:

• the personal information collected through those forms;
• the purpose of collection;
• how the information is processed;
• applicable consent mechanisms; and
• relevant privacy choices and rights.

We may update this Privacy Policy when:

• website functionality changes;
• new communication methods are introduced;
• website forms are activated;
• CRM functionality is introduced;
• analytics or other technologies change;
• our business practices change; or
• applicable legal or regulatory requirements change.

When this Privacy Policy is updated, the revised version will be published on this page with an updated “Last Updated” date.

Visitors are encouraged to review this Privacy Policy periodically.

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Rashtriya Electrical & Engg. Corporation

Website: https://rashtriyaelectricals.com/

You may use the official telephone or email contact details displayed on our website. WhatsApp may also be used where an official WhatsApp option is displayed.

Please clearly indicate when your communication relates to a privacy or personal-data request so that it can be handled appropriately.